Internet Terms of Service
Active subscribers on Prologic Technology Services LLC’s network constitutes agreement to abide by the current terms of service viewed here: https://www.prologictechnology.com/internet-terms-of-service
We reserve the right to refuse service to anyone for any reason at any time.
We reserve the right to modify or discontinue service without notice at any time.
The terms of service are subject to change at any time without prior notice.
Prices for service and products are subject to change without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Prologic Technology Services LLC’s members and contractors will make their best efforts to troubleshoot and resolve internet connection issues. It is our responsibility to install and maintain an internet connection from a managed in-home router through to the internet. Support for connectivity issues will be serviced on a first come first serve basis. No guarantee is made on timeframes or repair time for outages, but we will make best effort possible to resolve any issues. We are not responsible for troubleshooting customer applications or services outside our network. These include, but are not limited to, video streaming platforms (EX Netflix, Hulu, etc), VPN services, and gaming services. We will reasonably troubleshoot issues with these services to ensure the issue does not reside in our network. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
Equipment provided by Prologic Technology Services LLC will be installed, maintained and updated by our staff and contractors. Equipment provided can include, but not limited to, outdoor radios and antennas, equipment enclosures, network routers and switches, in-home wireless routers, ethernet cable, surge protectors and power supplies. Equipment failure due to normal wear-and-tear, manufacture fault, or environmental issues will be replaced by us at no charge to the customer. Equipment fees for damaged equipment are the responsibility of the customer, if deemed by us, that the equipment damage was intentional or accidental cause by either the customer or a 3rd party. Examples of this include, but are not limited to, cable damage by lawn care, factory resetting equipment, intentional physical damage, 3rd party installers or contractors for other services removing equipment or cable. Equipment replacement fees will be assessed at the time of replacement and will be within reason of market prices at that time.
Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Acceptable Network Use
All users and devices attached to the Prologic Technology Services LLC’s network must abide by the Acceptable Use Policy visible here: https://www.prologictechnology.com/aup/
Breaking the AUP can result in termination of service.
Late Payment and Suspension policy
In the event a customer fails to pay their bill, service will be suspended 15 days after the due date of their invoice. We will attempt to contact any customer that is late on payment to resolve the situation. Service will be reactivated upon receiving payment in full.
Payment For Service
Our services are invoiced backwards, or postpaid. Payment for service will be due on the 1st of each month. Invoice will be sent by registered email 5 days prior to due date. Auto-payment with credit card through the customer portal is encouraged. Installs occuring not on the 1st of the month will be prorated, and installation fee will be included in 1st invoice.